Sources of support
Support and wellbeing
As a student at UCL, you have a range of support options available to you, covering the full range of student life, and we strongly encourage you to seek out support if and when you need it.
Support within the department
The following staff can provide you with support and guidance on a range of issues.
Your Personal Tutor can provide you with pastoral support and guidance, and can advise on many aspects of your studies. You should meet with your Personal Tutor at least once each term, but we encourage you to meet with them as often as you need, and especially if you get into difficulty.
See the teaching contacts page for how to get in touch with your Personal Tutor.
Your Programme Director can help with most academic issues, including module selection, issues affecting your studies or completion your assessments, any options available to you in relation to your academic progression (for example, module/ programme transfer, interim award, reassessment), and sources of learning support in relation to the programme (for example, where can learn more about a concept you find difficult.)
See the teaching contacts page for how to get in touch with your Progrmame Director.
Your Programme Administrator can help you with many issues relating to their studies, particularly those relating to UCL and departmental processes, including student records, module selection, coursework submission, extenuating circumstances, and complaints. They can also direct you towards other appropriate sources of support, depending on your circumstances.
See the teaching contacts page for how to get in touch with your Programme Administrator.
Departmental Inclusion Leads
The Departmental Inclusion Leads [Formerly Departmental Equal Opportunity Liaison Officers (DEOLOs)] can support and advise you in relation to issues of dignity and equality, including for example: gender equality; diversity; support for pregnant students; religion and faith equality; LGBT+ support; estranged students; and student parents. The Inclusion Leads are:
- Dr Graham Roberts | firstname.lastname@example.org | +44 (0)20 3108 7047
- Miss Sarah Turnbull | email@example.com | +44 (0)20 7387 1397
The Departmental Tutor is the department’s educational lead, who oversees teaching and learning and student matters. They can support you in relation to almost any issue, but particularly if you experience issues with how your programme is run, or if you run into significant difficulties. The Departmental Tutor is:
- Dr Licia Capra | firstname.lastname@example.org | +44 (0)20 3108 7087
UCL Support services
UCL’s Student Support and Wellbeing website brings together information on the wide range of support services available to all students, including from the Student Centre; Student Disability Services; Student Psychological Services; and the International Student Support and Welfare Team.
Students' Union UCL Advice Service
The Students' Union UCL offer a free, confidential advice and support service; trained caseworkers can give you advice about academic issues (including examination irregularities and student complaints); housing matters (including contract check and housemate disputes); employment (including unpaid wages and part time employment contracts); and many other legal and university matters.
If you or anyone is in is in immediate danger of hurting themselves or others:
- Go directly to the Accident & Emergency (A&E) department of the nearest hospital: University College Hospital is the nearest A&E department to UCL’s main campus
- Call 999 to request an ambulance if you are unable to reach the hospital yourself
See crisis support for details.
- Student Support and Wellbeing
- Students' Union Advice Service
- Programme contacts
- Academic staff office hours
- Personal tutoring
- CS Handbook : Support and wellbeing
- Student Centre
- Student Disability Services
- Student Psychological Services
- International Student Support