UCL Department of Computer Science


Section 13: Student representation

13.Student representation

13.1.Students' Union UCL

Information on Students’ Union UCL, how to run for election and how to find a student representative (Centrally Provided.)

The Union helps you to do more at UCL, experience something you’ve always dreamt of, turn a curiosity into a new passion and help you reach your potential. The Union cares about the things you care about, it’s made up of all kinds of people from all kinds of places and it’s there to fight for you when you need someone in your corner.

Further information:

13.2.Student societies

Information on student societies (Central and Local.)

UCL students currently run over 250 different clubs and societies through the UCL Students’ Union, providing a wide range of extra-curricular activities for students to get involved with during their time at UCL.

The society most relevant to Computer Science is UCL TechSoc (www.techsoc.io), which has a large number of members from the department. TechSoc puts on a full programme of events, from workshops to hackathons, tech talks by external speakers, and other social events.

13.3.Academic Representatives

Your Students’ Union is there to make sure students have the best possible time while they’re studying at UCL. One of the ways we do that is by working with departments and faculties to ensure that every student is represented and has a voice in the way that the university works.

Every student at UCL will have a Course Representative or a Research Student Representative who will be your eyes, ears, and voice. They’ll work closely with staff in your department to make sure that they understand what you most value, and take action to deal with things you’d like to see improve. They’ll also work with representatives in your faculty and the Students’ Union to make things better across the whole of UCL.

If you take up a representative role, the Students’ Union will work closely with you to provide training, support, and advice, and you’ll be able to change the experience of everyone on your course or in your department for the better. Course and Research Student Representatives are appointing during early October – if you’d like to take up the role, staff in your department can tell you how.

Further information:

13.4.Staff Student Consultative Committee

Information on the role of the Staff-Student Consultative Committee (Centrally Provided.)

Every department at UCL has a Staff-Student Consultative Committee (SSCC) that meets at least three times a year. The SSCC is a forum for discussion between staff and student academic representatives. It’s a great chance to work closely with staff to improve students’ learning experience, and a big part of how together we make education better at UCL.

13.5.Feeding back to the department

Other ways (specific to the department/ programme) that students can give feedback, including local processes and key contacts.

13.5.1.Open Hour with the Head/s of Department

Computer Science offers students a regular ‘open hour’ with the Head and/ or Deputy Heads of Department. This is the chance for students to informally speak to a senior member of staff about any concerns or issues they may be experiencing. Students are welcome to attend without appointment.

Further information:

13.5.2.Unitu - student voice platform

Unitu (www.unitu.co.uk) is a tool that students can use to raise issues, concerns, or others matters for discussion with their peers, to their Academic Representative, and to the department. It provides facilities for students to discuss and vote on matters they wish escalated to the department for attention, including academic and non-academic matters. This enables the department to consider and, where necessary, act promptly to address these, and for students to see the decisions and action that has been taken.

Computer Science students will be automatically enrolled into two groups: one for the department as a whole and one for their specific programme of study. They will be able to create, discuss, and vote on issues in both areas, communicate directly with their peers from across the department and with their Academic Representative.

Further information:

13.6.Student complaints

Information on Students’ Union UCL, how to run for election and how to find a student representative (Centrally Provided.)

UCL aims to ensure that every student is satisfied with their experience of UCL. However we recognise that from time to time problems do arise and students may wish to express concern or dissatisfaction with aspects of UCL or the quality of services provided.

13.6.1.Informal resolution

Many complaints can be resolved at an informal or local level without needing to submit a formal complaint. Students can speak to their Personal Tutor, Programme Leader, Departmental or Faculty Tutor, Course Representative, or Research Student Representative if they have any concerns about their programme. They can also speak to the UCL Student Mediator or the Students’ Union Rights and Advice Service. UCL strongly encourages this kind of resolution and does expect students to have attempted some form of informal resolution before making a formal complaint.

13.6.2.Formal complaints

If an issue cannot be resolved at a local level, students may feel they need to submit a formal complaint using UCL’s Student Complaints Procedure. UCL aims to ensure that all complaints are treated fairly, impartially, effectively and in a timely manner, without fear of victimisation. The Complaints Procedure applies across all Schools, Faculties, Academic Departments and Professional Service Divisions.

Further information:

Updated: 29-09-2017