This is a necessarily extremely brief overview of a small selection from the large literature on technology and society, drawing on (Hosein 2002) among others. The simple equation of technology with "effects" and the charge of "technological determinism" seems to be something of a "straw man", yet conversely the technology itself often pushed into the background by "socio-technical" research (Orlikowski and Iacono 2001). On the other hand this is not to say that there are "essential" features of technology with certain inherent capacities - a point which is central to the "anti-essentialist" viewpoint (Grint and Woolgar 1997). The Social Construction of Technology studies the ways in which technologies are shaped by social issues, since both technology and society are human constructs. What is interesting for someone who is used to seeing technology from a computer science point of view is that this theory has been elaborated by a number of careful case-studies of relatively simple technological artefacts, such as light bulbs and Bakelite (Bijker 1995).
Some of the earliest research in these traditions recognised that the socio-technical has potential political implications, whether "authoritarian" versus "democratic", for example (Winner, 1986; Laudon 1977) or in more mundane considerations such as satisfaction and particpation in the workplace such as the early research of the Tavistock Institute (Emery 1959/1972; Trist and Bamforth 1951). Generally, this work provided insights into the ways in which technology could impact on social issues, without really problematising this relationship; this was left to the later research outline above.
Finally, the metaphor of the machine as text, explored by Woolgar (1991), provided some of the inspiration for the Discourse Analysis methodology which I am using to build on and illuminate aspects of this theoretical tradition as it pertains to some specific services in e-government.