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Section 15: Student feedback

15.Student feedback

15.1.The role of student feedback

The importance of feedback and how UCL uses the results (Centrally Provided.)

UCL’s goal is to put students’ feedback, insights and contributions at the heart of our decision-making. We value students’ feedback and work with students as partners in the process of shaping education at UCL. In recent years, as a direct result of student feedback, we extended library opening hours, opened new study spaces and scrapped graduation ticket fees for students.


15.2.Student surveys

Student surveys and how UCL uses the results, including information about the NSS, PTES and Student Barometer (Centrally Provided.)

One of the principal ways in which UCL gathers and responds to student feedback is via online student experience surveys such as the National Student Survey, The Postgraduate Taught Experience Survey and the Student Barometer. Whether it’s about teaching, accommodation, or facilities, surveys are a chance for students to have their say about what works and what needs improving, to help us make sure that UCL is as good as it can be for current and future students. Each survey usually takes just a few minutes to complete, all responses are anonymous and some include a generous prize draw. Every piece of feedback is read and the results of each survey are then shared with staff right across UCL – including President and Provost Michael Arthur.


15.3.Student Evaluative Questionnaires

Information on Student Evaluation Questionnaires – when they occur and why they are important (Central and Local.)

Programme and module feedback

Student Evaluation Questionnaires (SEQs) help departments to continuously improve learning, teaching and assessment. Feedback from SEQs feeds into the Annual Student Experience Review process.

At the end of each term, students will be asked to complete (anonymously) a Module SEQ for each of the modules they have taken in that term. In addition, near the end of the academic session, students will be asked to complete a Programme SEQ to provide feedback on their programme overall.

Summaries of the responses for each (without comments) are published to students via Moodle. Findings are discussed at the Staff Student Consultative Committee and Departmental Teaching Committee meetings and feed into the Annual Student Experience Review exercise.

Further information:


15.4.Annual Student Experience Review

Information on the ASER process and how student representatives are involved (Centrally Provided.)

UCL’s Annual Student Experience Review (ASER) process requires all departments to undertake an annual self-evaluation and produce a development plan for how they plan to improve in the coming year. The self-evaluation involves looking at student feedback from surveys and student evaluation questionnaires as well as other data about student performance and academic standards, such as the feedback provided by the External Examiner, which helps departments to understand what is working well and what might need improving. Students’ Academic Representatives are active participants in the evaluation process and creation of the development plan through discussions at departmental and faculty committees, giving students an important role in identifying and planning improvements within their department. Students can view the completed reports and action plans on the faculty/ departmental intranet.

Further information:


Updated: 29-09-2017